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Improving Customer Safety with Contactless Tech

Businesses are reopening after weeks of closure, but are customers ready to visit them? See how new contactless tech can improve safety and consumer confidence in their experiences.

Continue Reading About Contactless Tech

Restaurant dining rooms are starting to reopen after months of closure due to a pandemic, but many guests are hesitant to return. More than 50% of people in a recent Dataessential’s industry survey said they would not be comfortable with on-premise dining once the pandemic improves and social distancing is eased.

It’s not all bad news though. More than 40% of respondents said dining at their favorite restaurant is the food and drink place they are most excited about — beating out bars and movies to come in No.1 on the list.

The right technology can help restaurants resume business and provide a safe dining experience that gives customers confidence the establishment is doing everything it can to protect their health.

Electronic Menus

A menu tablet at each table can replace plastic and paper options, lessening the surface area where germs live and reducing the number of items to clean after each use. As with all tabletop devices, the National Restaurant Association guidelines say they must be sanitized between seatings. Alternatively, an up-to-date menu that can be accessed on a mobile device gives guests a contactless way to decide on a dish.

Tableside Ordering

Taking orders and processing payments tableside cuts down on the need for paper and pens, both havens for germs. It also increases service speed and order accuracy, which is especially important to retain customers who may already be nervous simply by being in a dining room. Additionally, wireless POS systems can boost revenue since tables are turned faster — accelerating restaurants’ financial recovery.

Self-Ordering Kiosks

In addition to shorter lines and higher average guest spend, self-ordering kiosks give customers a no-contact way to place and pay for their meal. Maintaining a six-foot distance is difficult when ordering from a counter, but this technology can help assure guests their experience is safe while also reducing labor costs.

Contactless Payment Systems

Mobile wallets and tap-and-pay cards have been around for years. Now the technology is being used to decrease person-to-person transactions and slow viruses’ spread through cash and plastic credits cards. Adding this payment option improves guest safety and lets conscious consumers know their wellbeing is a top priority.

Digital Check Presenters

These mobile devices allow diners to facilitate their own checkout for table service using a built-in credit card processor. Instead of a waiter disappearing into the unknown with a customer’s card, guests can quickly scan, tap or insert their chip right from the table — preventing their card from coming into contact with contaminants.

Virtual Gift Cards

Robust gift card programs can boost revenue and bring in new customers. But rather than passing out physical cards, virtual options eliminate the need for person-to-person contact and keep everything conveniently stored on the cloud.

Guest Engagement Apps

Restaurants can motivate customers to return and increase their average guest check with a loyalty program that is easy to redeem from a mobile device. Businesses get the added benefit of gaining valuable insights into customer behavior so they can focus on what works to maximize ROI and secure repeat visits.

The restaurant industry may be forever changed by the recent pandemic. But as more people resume their normal lives and start visiting dining rooms again, businesses can use technology to build customer trust, improve the bottom line and find new ways to safely serve guests.

Five Ways a Multipurpose Terminal can Grow Your Business

Having the right tool to run your business makes any day more productive. Now there’s a new all-in-one, Wi-Fi-enabled device that’s a terminal, receipt printer, barcode scanner and back-office manager for the palm of your hand. Running your business just got a whole lot easier.

Continue Reading About Terminal+

Having the right tools to run your business isn’t just a convenience; it makes a difference. For example, owning a Swiss army knife enables you to do lots of things faster and better than a dull butter knife.

Now apply that principle to the way you do business today. Do you manually track inventory with pen and paper? Can you accept digital wallet payments with your current terminal? Are you calculating sales tax on another piece of equipment? Are you handing out written receipts?

The latest terminal technology rolls multiple functions into one device so you can more quickly get everything done. Here are five ways it can help you grow your business.

1. Free Valuable Space on Your Counter

Connected by Wi-Fi, Terminal+ cuts the cord to become your center of commerce on both sides of the counter. Great for businesses with limited countertop space, it’s an all-in-one terminal, barcode scanner and receipt printer that fits in the palm of your hand so you can freely move about your store to checkout customers and work on back-office activities.

2. Unbind Yourself from Inventory Management

Say goodbye to the days of manual tracking inventory with pen and paper. With Terminal+, you can throw away inventory binders and automatically track how much stock you have in real time without lifting a finger. The built-in barcode scanner speeds up the checkout and eliminates tracking errors, so you never run out of favorites.

3. Create Better Checkout Experiences

Customers expect a safe and seamless in-store checkout experience. Give it to them with Terminal+. Accept contactless payments like Apple Pay, Google Pay and Samsung Pay, or swipe and dip card payments. It’s a welcome surprise when you can meet customers to check them out and provide a receipt on the spot instead of sending them to the counter to pay for purchases.

4. Make Sales Less Taxing

Keeping track of changing state and local sales tax is a thing of the past. Terminal+ intuitively calculates sales tax on transactions, so you stay compliant and get a leg up on filing.

5. Protect Your Brand and Profits

Minimizing payment acceptance costs and fraud puts more money in your pocket. Terminal+ transactions are protected by Heartland Secure™, the highest level of credit and debit card security available, to guard your business and your customers’ card information. With that kind of protection, you can sleep better.

Payments without pesky limits

With Mobile Pay, the smart solution for your payment processing needs, less is actually more. Run your business from your phone with the flexibility to go where your customers are, without sacrificing the checkout experience they deserve.

Continue Reading About Mobile Payments

Minimalism, a movement to rid life of excess in favor of what’s important, is growing in popularity. It’s only natural the trend would extend to business. And it turns out there’s freedom in simplicity. Now, all you need to run your business is:

1. Your phone
2. Heartland Mobile Pay
3. Your next destination

Don’t be fooled. This lightweight card reader is a heavy hitter when it comes to features. Whether your customers tap, dip or swipe, Mobile Pay does it all — and gets you access to your money within 24 hours. The only limitation is the bounds of your entrepreneurial spirit.

The Ideal Customer Experience, Anywhere

Ruggedly designed to work in any environment, Mobile Pay is ready to collect payments wherever business takes you. Process transactions at lightning speed or generate invoices for later payment. Customers get the efficient experience they expect, and you get the security of EMV electronic chip card technology authenticating each card as genuine.

Never Miss a Sale

Go boldly back to business after downloading the Mobile Pay app and connecting the Heartland card reader to your phone or tablet. With Mobile Pay’s reliability, worrying about technical glitches and lost sales are a thing of the past. Rest even easier knowing Mobile Pay encrypts card data as soon as it enters the card reader, and card data is never stored on your mobile device.

Customer Trends Revealed

Data helps you run a better business. Mobile Pay provides a companion merchant web portal, accessible 24/365 from any internet-enabled device. Simply view real-time sales, transaction details and inventory. Export reports to share with partners when you need to restock or reevaluate.

Get all the functionality of a traditional payment terminal with the counterspace of a phone. Mobile Pay is the flexible solution for your evolving business.